Introduction

At Coderstm ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our software, or use our services (collectively, "Services").

We operate under the jurisdiction of India and are compliant with the Information Technology Act, 2000, and applicable international data protection laws including GDPR and CCPA where relevant.

Information We Collect

1. Personal Information

We collect personal information that you voluntarily provide to us when you:

Register for an account
Purchase a license (Hosted or Source Code)
Contact our support team
Subscribe to our newsletter

This may include your name, email address, phone number, billing address, and company name.

2. License Verification Data (Source Code Products)

For our Source Code software products (collectively referred to as "Items"), we collect specific technical data to validate your license and prevent piracy. This occurs automatically via our installed software:

Domain Name: The URL where the software is installed.
Server IP Address: To verify authorized installation locations.
License Key: To authenticate your purchase.
Installation Path: To identify unique instances.

Note: We do NOT access your database, member records, passwords, or end-user data stored within your self-hosted installation.

3. Hosted Service Data

If you use our Hosted solutions (SaaS):

Usage Data: Log data, device information, and activity patterns to improve service stability.
Content Data: Data you upload while using our Services. We process this data solely to provide the Service and do not sell or share it with third parties for marketing.

4. Payment Information

We do not store your credit card or sensitive payment details. All transactions are processed by secure third-party payment gateways (e.g., Stripe, Razorpay, PayPal) which adhere to PCI-DSS standards.

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To provide, operate, and maintain our Services.
License Enforcement: To verify your license status and prevent unauthorized redistribution of our code.
Communication: To send you updates, security alerts, invoices, and support messages.
Improvement: To analyze usage trends and improve our software performance.
Legal Compliance: To comply with applicable laws and regulations.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal identification information to others. We may share information only in the following limited circumstances:

Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., cloud hosting, email delivery, payment processing), subject to confidentiality agreements.
Legal Requirements: If required by law, court order, or government regulation, or to protect our rights, property, or safety.
Business Transfer: In connection with a merger, sale of company assets, or acquisition of all or a portion of our business.

Data Security

We implement appropriate technical and organizational security measures to protect your data. This includes encryption (SSL/TLS) for data in transit and secure storage practices. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

For Hosted services, we perform regular backups. For Source Code licenses, you are responsible for the security and backup of your own server and data.

Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data (subject to legal retention requirements).
Opt-out: You can unsubscribe from our marketing emails at any time via the unsubscribe link.

To exercise these rights, please contact us at [email protected].

For EU Residents (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
Right to Restrict Processing: Request that we limit the processing of your personal data under certain circumstances.
Right to Object: Object to processing of your personal data for direct marketing purposes.
Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority.

For California Residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you.
Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

Do Not Sell My Personal Information: We do not sell your personal information to third parties. If this practice changes, we will update this policy and provide you with an opt-out mechanism.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Your Cookie Choices

When you first visit our website, you will be presented with a cookie consent banner. You may accept all cookies, reject non-essential cookies, or customize your preferences. You can change your preferences at any time by clicking the "Cookie Settings" link in our website footer.

1. Essential Cookies

These are necessary for the website to function (e.g., secure login, shopping cart) and cannot be switched off in our systems.

2. Analytics (Google Analytics)

We use Google Analytics to understand how visitors interact with our website. It collects information anonymously and reports website trends without identifying individual visitors.

3. Functionality (Tawk.to)

We use Tawk.to to provide live chat support. Cookies from Tawk.to allow us to recognize you across pages to maintain your chat session history.

4. Advertising (Google Ads & Facebook Ads)

We use third-party tracking tools from Google Ads and Facebook (Meta) Pixel to serve targeted advertisements to you on other websites based on your browsing history on our site. These cookies track your visit and enable us to measure the effectiveness of our advertising campaigns.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

Account Data: Retained for the duration of your account plus 3 years for legal compliance purposes.
Transaction Records: Retained for 7 years as required by Indian tax laws and accounting standards.
Support Tickets: Retained for 2 years after resolution.
License Verification Logs: Retained for the duration of your license validity plus 1 year.
Marketing Data: Retained until you unsubscribe or request deletion.

After the retention period expires, we will securely delete or anonymize your personal data.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the name and contact details of the Grievance Officer are provided below:

Grievance Officer: Dipak Kumar Sarkar (Founder & CEO)
Email: [email protected]
Address: Coderstm, 18/A Jader Box Lane, Kanchrapara, North 24 Parganas, West Bengal 743145, India

Grievance Resolution Timeline: We will acknowledge your grievance within 24 hours of receipt and endeavor to resolve it within 15 days. For complex matters requiring additional investigation, resolution may take up to 30 days, and we will provide you with a written explanation for the delay.

Third-Party Links

We are not responsible for the privacy practices of external sites linked from our website.

International Data Transfer

Our servers and offices are located in India. If you are accessing our Services from outside India, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information, in India and other countries.

By using our Services, you consent to this transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Children's Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our servers immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]

By using our Services, you signify your acceptance of this policy.

Privacy Policy